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Terms & Conditions

Age Restriction

It is an offence to sell alcohol to anyone under the age of 18 in the UK.  By placing an order with us online you are confirming you are 18 or older.

If you are buying alcohol for someone else the recipient also must be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Orders

If we are unable to fulfil the whole of your order for any reason and have to replace some items - the items will be substituted and you will be notified via email or phone about any changes to your order. We will always replace items of similar value/type. If there’s more than 3 items that we can’t fulfil with your order, we reserve the right to hold off on your order and contact you for further instructions how you would like to proceed.

If you have placed an order for any items that were on a Pre Order basis, please make a note of the targeted dispatch date.  That date may be subject to change so please check our website for the latest dates. If there are any major delays on pre-ordered items, we will contact you and give an up to date estimate. 

Standard Returns Policy

If goods are to be returned to Arbor Ales Ltd., they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. You must however contact us first by email, using; sales@arborales.com if you would like to return your goods.  We will then give you a returns number.  Returns received without a returns number may be subject to delays in refund processing.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Arbor Ales Ltd. within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at sales@arborales.com. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at sales@arborales.com and we will either resend the order, or issue a full refund, whichever is preferable. 

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

Replacements

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.  Please email us at sales@arborales.com with your details. 

VAT

VAT at the current rate is included in all Arbor Ales online prices.

These terms and conditions do not a